Frequently Asked questions
How do I sign up?
It’s easy! Follow our guide here. Your payment will then be processed and your subscription functionality will be unlocked for you to enjoy straight away.
How much does it cost?
Our launch subscription fee is £6 per month or you can save money by signing up for an annual fee of £66.
Is it an auto-renew?
Yes. Monthly and annual subscriptions are auto-renewed on an monthly or annual basis.
How can I cancel?
If you wish to cancel your subscription just follow the instructions below:
How long does it last?
Subscriptions last for one month or one year and auto-renewed unless cancelled.
Do you offer a trial period?
We offer all our registered subscribers, the first 7 days free.
Do you offer refunds?
Can I gift subscription?
No. Unfortunately our system cannot support this at this time.
Who is it for?
Anyone! But for those with hearing and sight impairment, we recognise we still have work to do and are working hard towards eg. Subtitles for those with hearing impairment.
If you want to explore how you can use YVMT in your workplace please contact us at email@example.com
How often is the content updated?
We update our content every month.
How do I experience my chosen combination of video and audio?
Log in and click on the button at the top of the page that says 'Create Your Experience'.
How do I register a complaint?
We’ve made every effort to ensure complaints don’t arise. However, if you do have a complaint please contact us as soon as possible via email at firstname.lastname@example.org
How can I give feedback?
Your feedback is important to us. Please send us an email to email@example.com.
Can I use the videos on a VR Headset?
Yes. Launch the headset browser and navigate to the website as you would on your device. You can then login and view the videos.
All our footage was filmed in 360° so we plan to release an app so you can fully experience the 360° nature scenes.
Do I need to have fast internet?
To get the best HD experience of nature we recommend you use a connection greater than 1Mb.
What do I need to view the videos?
You will require an internet connection and a device that has a browser. These devices can include:
Why is the service not yet avaliable in the USA & Canada?
We plan to launch to the USA & Canada. Unfortunately, due to some insurance instructions we are currently unable to offer this service. If you want to be notified when YVMT is available in the USA & Canada please email USAandCanada@yvmtrainer.com